If you are having trouble viewing the videos, this page should help you.
We use a standard open-source flash player that is compatible with
virtually all browsers and operating systems. Oftentimes, there are
issues beyond our control that will cause a user to have problems
viewing the videos. However, here are some common issues that should
resolve most problems.
Here are a few steps to take to ensure it'll work.
1) Be sure to upgrade to the latest Adobe Flash Player. Click here to go to Adobe's site to upgrade to the latest FREE flash player
2) Sometimes stored
browsing history can interefere with javascript, so be sure to clear
your temporary files/cache in your browser. In FireFox, this is located
in Tools -> Clear Recent History. In Internet Explorer, it's located
in Tools -> Internet Options.
3) Upgrade to the
latest version of whatever browser you're using. Here are the links to
make sure you're using the latest version:
- Although Godvine
videos should play in all browsers, we only recommend one of the three
listed above. If you still can't get the videos to play in your browser,
try one of the other three, particularly Google Chrome works well.
4) Run a virus scan on your computer to make sure it's all cleared out. We recommend the following two programs: AVG (Free Edition) and Malwarebytes Anti-Malware.
Download and install these programs, and then keep them updated and run
them at least once per week. These two programs are great for keeping
your PC free of viruses and malicious software.
Something else to note -
if you are using dial up internet access or a very slow internet
provider, that could also be the reason that it won't load. Streaming
videos online requires a broadband connection.
- Attention AOL Users
- if you are having issues viewing the videos, the AOL default browser
is probably the reason. Please download one of the browsers listed above
as they are much more compatible with most Web sites.
